Company : Blue Label Telecoms
Posted : 2024/Feb/16
Location : Johannesburg
Job Ref #: BL-385
Industry: Telecommunications
Job Type: Permanent
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
Job Description
ABOUT THE COMPANY
Blue Label Telecoms are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate.
JOB PURPOSE
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
RESPONSIBILITIES
Product/Service Information
To answer calls in a prompt and efficient manner
Log and resolve queries on Insight
Provide accurate information to Dealers / Clients
Provide administrative support to walk-in clients
Provide accurate feedback to the business on queries and requirements
Provide and update claimant information accurately on database
Liaise with service providers to ensure appropriate quality and cost effective care
Product Knowledge
To do research and gather information using available resources
Provide customers with product and service information
Customer Service Mandatory
To offer excellent customer service to all internal and external customers
To display a customer orientation
To embody the “customer is king” philosophy
Collaboration Mandatory
The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
Outbound Sales Duties and Responsibilities
Be able to communicate both orally and in writing
Must be skilled in closing the sale
Must be organized, self-motivated, and possess excellent organizational and time management skills
Ability to handle unforeseen goals
Ability to work nights and weekends, as needed
Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients
Analyze customer needs with limited customer engagement
Relentlessly pursue clients, focusing on decision makers and influencers
Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience
Develop and execute a strategic plan to achieve team / individual objectives when needed
Inform and collaborate within and across departments to drive overall sales targets
Establish and maintain relationships with current and prospective partners/dealers
Drive customer acquisition strategies through both, inbound and outbound campaigns
Coordinate implementation of sales strategies through marketing, product development, and customer service
Manage customer inquiries and complaints
Create and manage sales plans through line
Help customers understand how our products and services meet their needs
Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules
Engages decision makers in conversations regarding product or service
Job Requirements
BEHAVIOURAL COMPETENCIES
Communicates Effectively
Customer Focus
Ensures Accountability
Being Resilient
Interpersonal Savvy
Action Orientated
Situational Adaptability
Optimizes Work Processes
Excellent organizational, problem solving and analytical skills
Telephone Etiquette
Customer service orientated
Team player
Honest, empathic and accountable
EDUCATION
Matric
EXPERIENCE
Previous working experience as an Outbound Sales for (1) year
Excellent communication, interpersonal and presentation skills
Knowledge of Microsoft Office Suite
Networking aptitude
Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services