Call Centre Agents x20

Company : Blue Label Telecoms
Posted : 2024/Feb/16
Location : Johannesburg
Job Ref #: BL-385
Industry: Telecommunications
Job Type: Permanent

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.

Job Description

Blue Label Telecoms are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate.

Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.


Product/Service Information

To answer calls in a prompt and efficient manner

Log and resolve queries on Insight

Provide accurate information to Dealers / Clients

Provide administrative support to walk-in clients

Provide accurate feedback to the business on queries and requirements

Provide and update claimant information accurately on database

Liaise with service providers to ensure appropriate quality and cost effective care

Product Knowledge

To do research and gather information using available resources

Provide customers with product and service information

Customer Service Mandatory

To offer excellent customer service to all internal and external customers

To display a customer orientation

To embody the “customer is king” philosophy

Collaboration Mandatory

The ability to work in conjunction with other internal and external parties towards the achievement of a common goal

Outbound Sales Duties and Responsibilities

Be able to communicate both orally and in writing

Must be skilled in closing the sale

Must be organized, self-motivated, and possess excellent organizational and time management skills

Ability to handle unforeseen goals

Ability to work nights and weekends, as needed

Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients

Analyze customer needs with limited customer engagement

Relentlessly pursue clients, focusing on decision makers and influencers

Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience

Develop and execute a strategic plan to achieve team / individual objectives when needed

Inform and collaborate within and across departments to drive overall sales targets

Establish and maintain relationships with current and prospective partners/dealers

Drive customer acquisition strategies through both, inbound and outbound campaigns

Coordinate implementation of sales strategies through marketing, product development, and customer service

Manage customer inquiries and complaints

Create and manage sales plans through line

Help customers understand how our products and services meet their needs

Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules

Engages decision makers in conversations regarding product or service

Job Requirements


Communicates Effectively

Customer Focus

Ensures Accountability

Being Resilient

Interpersonal Savvy

Action Orientated

Situational Adaptability

Optimizes Work Processes

Excellent organizational, problem solving and analytical skills

Telephone Etiquette

Customer service orientated

Team player

Honest, empathic and accountable




Previous working experience as an Outbound Sales for (1) year

Excellent communication, interpersonal and presentation skills

Knowledge of Microsoft Office Suite

Networking aptitude

Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

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