Flash
Posted : 2024/Jan/25
Closing : not given
Location : Northern Suburbs (Cape)
Job Ref #: FH-381
Industry: Call Centre
Job Type: Contract
Positions Available: 9
We are looking for a Call Centre Agent, in Bellville, Cape Town to provide customer services to the customers.
Job Description
RESPONSIBILITIES
Handle and resolve customer complaints
Provide customers with product and service information
Effectively deal with job stress, angry callers, and upset customers
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Answer calls professionally
Respond to customer inquiries
Enter customer information and update
Process Orders accurately
Identify and escalate priority issues
Sell to Customers
Route calls to appropriate resources
Follow up customer calls where necessary
Complete attendance registers
Meets commitments to customers
Other duties as assigned by management
Job Requirements
Minimum Requirements:
Essential
Matric
African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona
Skills
6 months Call Centre Experience
Computer Literacy
Attributes
Be able to listen to the customer’s query and respond adequately
Perfect telephone etiquette
Able to handle irate customers
Able to multitask