Call Centre Agent X9

Posted : 2024/Jan/25
Closing : not given
Location : Northern Suburbs (Cape)
Job Ref #: FH-381
Industry: Call Centre
Job Type: Contract
Positions Available: 9

We are looking for a Call Centre Agent, in Bellville, Cape Town to provide customer services to the customers.

Job Description


Handle and resolve customer complaints

Provide customers with product and service information

Effectively deal with job stress, angry callers, and upset customers

Support and provide superior service via phones, e-mails and faxes as a receiver and caller

Answer calls professionally

Respond to customer inquiries

Enter customer information and update

Process Orders accurately

Identify and escalate priority issues

Sell to Customers

Route calls to appropriate resources

Follow up customer calls where necessary

Complete attendance registers

Meets commitments to customers

Other duties as assigned by management

Job Requirements

Minimum Requirements:


African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona


6 months Call Centre Experience

Computer Literacy


Be able to listen to the customer’s query and respond adequately

Perfect telephone etiquette

Able to handle irate customers

Able to multitask

Apply online now

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