Empact Group
East London, Eastern Cape
Contract
Posted 02 February 2024 –
Closing Date 23 February 2024
Job Details
Division : Empact Group Food Solutions
Minimum experience : Entry Level
Company primary industry : Food and Beverages
Job functional area : Other
Contract term : Contract Term
Job Description
The incumbent will be responsible for taking orders and deliver food and beverages to customers serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties.
Education and Experience required:
Minimum of 1 year experience as a waiter in catering environment is essential
Matric is essential
Experience in a Hotel environment will be an advantage
Butler or Housekeeping experience
Knowledge, Skills and Competencies:
Knowledge of and compliance with food safety standards.
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts
Key areas of responsibility:
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
Prepare tables by setting up linens, silverware, and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Communicate order details to the Kitchen Staff
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses, and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
Follow all relevant health department regulations
Provide excellent customer service to guests