Retail Operations | Life & Retirement Operations Manager wanted: APPLY HERE


Retail Operations | Life & Retirement Operations Manager wanted: APPLY HERE

Cape Town, Western Cape

The role requires the candidate to actively manage the Life and Retirement administration teams. The candidate will also be responsible for setting the direction of the area with the aim of continuous improvement and excellent service. The candidate will be expected to play a broader leadership role within the Retail business.

Responsibilities:
I implement the business strategy as it relates to administration and servicing of clients and financial advisors

Ensure continuous improvement of processes and general health of the area

Ensuring that the company service levels in terms of quality standards and productivity levels are maintained

Manage delivery of teams responsible for day to day processing of client instructions

Recruit, develop and retain quality staff

Develop the Team leaders and ensure good succession planning

Managing the overall operational risk in the environment

Participate in the general management of Retail Operations Division
Competencies
Ability to work under pressure
Analytical
Customer Service
Listening Skills
Problem solving skills
Results Driven
Skills
Client service oriented
Effective verbal and written communication skills
Management skills
Numerical skills
People management
Understanding of the Financial Services industry

Requirements
Relevant Tertiary Education

3 years plus experience at a management level in a retail investment products environment

Proven track record and experience in implementation of processes and controls

Able to operate at detailed as well as “big picture” level

Location
Cape Town

Closing Date
Tuesday 13 August

Apply Now

Source: Indeed

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